Returns and Refund Policy

Returns Policy

We strive to deliver you the best in quality and value. However, in case you receive a faulty item, we are happy to offer a free replacement or, alternatively, issue you a full refund of your purchase.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

1. Products must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
2. Request your return by emailing support@blackdop.com with a detailed reason for return and pictures or a video of the product that supports your reason. Upon approval you will receive the the address of the closest warehouse where you can mail the product you would like to return.
3. To assure your return product, please use a trackable mail service; we will not take responsibility for lost or missing packages. You are responsible for return postage costs. If you do not return the item in its original condition, you will be responsible for any loss in value.
4. If we accept your return, we will, consequently, send it back with a new product to your address without restocking fees. However, we will not accept items sent back to us without first requesting a return.

You'll also need the receipt or proof of purchase. To start a return, you can contact us at support@blackdop.com or visit Contact Us page.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.