This is FAQ page, you'll find answers to the most common questions about our products, orders, shipping, and more
FAQ
Frequently Asked Questions (FAQ)
Welcome to the Blackdop FAQ page! Below you'll find answers to the most common questions about our products, orders, shipping, and more. If you don’t see your question here, feel free to reach out to us at support@blackdop.com.
🛍️ About Our Products
Q: What kind of products does Blackdop sell?
A: We offer a wide range of stylish products including AirPods Cases, Apple Watch Bands, Hoodies, T-Shirts (including kids), Tote Bags, Mugs, Posters, Phone Stands, Socks, Tapestries, and more.
Q: What sizes do your apparel items come in?
A: Our T-shirts and hoodies are available in various sizes. Size guides are provided on each product page to help you choose the perfect fit.
🛍️ Ordering
Q: How do I place an order?
A: Simply browse our collections, add your favorite items to your cart, and proceed to checkout. Follow the steps to enter your shipping and payment information.
Q: Can I change or cancel my order?
A: Orders can be changed or canceled within 1 hour of placement. Please email us immediately at support@blackdop.com. After processing begins, changes can no longer be made.
Q: What payment methods do you accept?
A: We accept PayPal and major Debit/Credit Cards (MasterCard, Discover, Visa, American Express, and Diners Club) processed securely via PayPal. You don't need a PayPal account to pay by card.
📦 Shipping & Delivery
Q: Where do you ship from?
A: All orders ship from the United States.
Q: How long will it take to receive my order?
A: Most orders are processed within 2-5 business days. Here's a breakdown of our delivery timeline:
- Order Cutoff Time: 06:00 PM
- Order Handling Time: 0-1 Business Days
- Transit Time : 2 - 4 Business Days to United States
- Transit Time : 2 - 9 Business Days to Worldwide
- Estimate Delivery Time: 2 - 5 Business Days to United States
- Estimate Delivery Time: 2 - 10 Business Days to Worldwide
Q: Do you ship internationally?
A: Yes, we ship worldwide! Shipping rates and delivery times depend on your location.
Q: How can I track my order?
A: Once your order is shipped, we'll send you a confirmation email with a tracking link so you can follow its journey. You can also use our Order Tracking Page to check your package status.
Q: I made a mistake on my order, can I change it?
A: If your order hasn't gone into production yet, we'll do our best to make changes. Contact us as soon as possible at support@blackdop.com with your order number and details.
💳 Payments
Q: Is it safe to shop on your site?
A: Absolutely. All transactions are secured with SSL encryption, and payment processing is handled by PayPal, one of the most trusted platforms globally.
Q: I don't have a PayPal account, can I still pay?
A: Yes! You can pay with your debit or credit card through the PayPal gateway without creating an account.
🔄 Returns & Exchanges
Q: What if my item arrives damaged?
A: Please contact us immediately with photos of the damaged product and packaging. We'll gladly help with a replacement or refund.
Q: My package is missing, what should I do?
A: First, check around your delivery area and with neighbors. If your package is still missing, contact your local courier with your tracking number. If declared lost, we'll resend or refund your order.
Q: Do you offer returns or exchanges?
A: Yes! Please visit our Returns and Refund Policy page for complete details on how to return or exchange an item.
📬 Contact & Support
Q: How can I reach customer service?
A: Email us at support@blackdop.com We're available Monday-Sunday, 9:00 AM to 6:00 PM.
Still have questions? Don't hesitate to Contact Us, we're always happy to help!
NEED HELP?
- Ngembal Kulon RT 02 RW 02 Kudus, Jawa Tengah 59341 Indonesia
- support@blackdop.com
- +6285155123505
- Monday - Sunday (9:00am - 6:00pm)
